Follow-The-Sun Support
88.io is building up a global 24/7 support network based on 3 timezones that are 8 hours apart, each covering a minimum of 10 hours a day (from 8am to 6pm local time) without any "holidays".
Have other compute owners supporting your compute even while you are asleep!
This English based Follow-The-Sun technical support network is currently being constructed in the following three time zones:
-
Timezone 1
UTC Offset: +8
Timezone: Asia/Hong_Kong
Longitude: +114.2
Region: Hong Kong, China
Ecosystem: cnhk.88.io
Progress: build already started 2024-10 -
Timezone 2
UTC Offset: 0
Timezone: Europe/Dublin
Longitude: -6.3
Region: Dublin, Ireland
Ecosystem: ied.88.io
Progress: planned build to start 2025-03 -
Timezone 3
UTC Offset: -8
Timezone: America/Los_Angeles
Longitude: -122.4
Region: California, United States of America
Ecosystem: usca.88.io
Progress: build already started 2024-11
The 3 timezones are numbered based on the rotation of the earth (which one get to see sunrise of a day first) and covers the full 24 hours of a day.
This volunteer global support network is provided by compute owners worldwide, a qualified compute owner from ANYWHERE in the world can login to any ONE of the three support time zone and start providing support. This global support network is designed to complement NOT replace the support provided by the local information entities in each country.
All 3 timezones are from the NORTHERN hemisphere to prevent confusion due to the different directions in daylight saving adjustments.
1. Hours
To maintaining uninterrupted 24 hour coverage (even during day-light-saving in each city), the operating hours for each base time zone is from 8am to 6pm everyday of the year .
2. Handover
At the end of each day, handing over of all unresolved issues to the next time zone is important, especially in the handling cybersecurity incidents, as we want to bring in fresh minds to work on difficult problems in a continuous and sustained manner.
Note a handover transfer responsibility for resolving an issue to another timezone, automatically adding new members from the new timezone to work on an issue, but it does not remove previous members that have already worked on that issue. All members are welcome to keep working on an issue from any timezone at anytime (e.g. working on same issue through the night or pick an issue up again the next morning).
3. Languages
Currently only English is supported. We expect to increase the number of languages rapidly as more technical folks with different language skills join in.
We are following the progress of Realtime Voice Translation development in our culture project cultureinterchange.com and will contribute and benefit from its development.
4. Staffing
Any Personal Alias that has been active for more than 30 continuous days can become a Support Pioneer in one of the timezones. While each pioneer can work for multiple timezones, one after another, they cannot work for multiple timezones at once.
Rewards for responding to support requests follows the Petty Reward scheme. Please contact the Citizen Ecosystem responsible for the timezone you want to work in to register your interest.
5. Limitations
The initial focus is on handling cybersecurity incidents in realtime. The support network is not designed to handle general technical support yet.
6. Escalation
If an issue cannot be resolved by the follow-the-sun support network, it might be escalated to the following time zones:
- Timezone 0
Timezone: Australia/Sydney
UTC Offset: +10
Longitude: +151.2
Region: New South Wales, Australia
Progress: build already started 2024-03
Ecosystem: aunsw.88.io
This Escalation Timezone might change to a different timezone after 88.io has been setup properly as a Swiss Verein.
