Voice Service
Community Teams -> Phone Services -> Voice Service
This is a web based phone application that allows users to make and receive voice calls as well as text messages across different platforms, such as:
Requirements
Home Assistant installations for
Home Assistant settings can be found at
Set Up
The web address is https://phone.quuvoo4ohcequuox.0.88.io and if this is your first time, you may get a prompt that the browser wants to use the camera and the microphone.
IMPORTANT: This permission must be granted by clicking the Allow button.
Then select the Account menu
Enter the following details:
- Full Name: your name, e.g: Robin Hood
- SIP Username, e.g: 123456 (available from the Exchange Service)
- SIP Password: e.g: 123456789012 (available from the Exchange Service pop-up window)
- Extension Number: MUST be the same as the SIP Username, e.g: 123456
The remaining fields can be left at their default values. Scroll to the bottom of the page and click Save. When the Reload Required pop-up appears, click OK to continue.
If the registration is successful, the dial pad will appear. You can now use it to make and receive voice calls.
To send and receive text messages, click the 
button to add the SIP Username of the user you want to message.
Note: The other user must also add your SIP Username on their device.
In the example below:
- Full Name: Iphone
- Extension including Message Exchange MUST be selected
- Extension Number: the SIP Username of the remote user
Once the Add button has been clicked, the iPhone user will be shown.
OPTIONAL
To show an avatar, add a contact number or an email address, click on the 
button and select Configure Extension -> Appearance.
Upload an image, enter your details and click on the Save button.
If the image is saved successfully, it will be visible to you and to other users who have added your SIP Username.
Voice Calls
1 - Mute Microphone
2 - Call on Hold
3 - Send DTMF
4 - End Call
5 - Record Call
6 - Conference Call
7 - Call Forward
8 - Speakerphone/Headset selection
9 - Call Connection Statistics
10 - Call History
Standard Voice Calls
The Home Assistant app needs to be running (can be in the background).
To make a call, click on the 
button which will display the dial pad. Enter the SIP Username of the user you want to ring and press on the 
button.
If there is a history of voice calls or text message exchanges, you can click the user’s name directly and then click the Call button.
Caller
After dialling, there will be a Please hold, your call is being connected to most appropriate device voice prompt.
There is an option to leave a voice message to the callee without connected to the callee's device. To do this, while the call is being connected, select the 
button, press 1 and leave the message.
If you do not have internet access, you can still make a call by dialing +61 499 331 111 and following the voice prompts.
You will be given two options: Join a meeting or dial a SIP number.
If the caller chooses to join a meeting by dialing +61 499 331 111, an existing meeting must already be in progress, and the caller will need to enter the meeting number to join.
Callee
When there is an incoming call, your device will receive a standard call from one of our numbers (e.g., 0499 331 111). Once you answer, the call will automatically be disconnected.
This call serves only as a notification to alert you of an incoming call.
Simply open the notification and select the Home Assistant Incoming Call from notification.
On iOS, long press the notification to display the Webphone, Meeting and Voicemail.
On Android, simply select the down arrow key to display the Webphone, Meeting and Voicemail.
Webphone
If Webphone is selected, the Incoming Call page will open, allowing you to accept the call.
If you choose not to answer, click the Reject Call button, which will prompt the caller to leave a voice message.
Meeting
If Meeting is selected, the caller will be automatically transferred to the callee’s Meeting page.
Voicemail
If Voicemail is selected, the caller will be prompted to leave a voice message, which will be emailed to user@quuvoo4ohcequuox.0.88.io.
You can access your voice messages by dialing *98 from the Webphone.
When prompted, enter the Voicemail Password (the first four digits of your SIP password), which can be obtained from the Exchange Service.
Call Transfer
To transfer call, select the 
button (which will automatically put the current call on hold) and enter the number you want to transfer to.
In the example below, the number entered is 299947.
You can then choose to perform either a Blind Transfer or an Attended Transfer.
Blind Transfer
A Blind Transfer forwards the current call immediately, without waiting for the receiving party to answer. In the example above, if a Blind Transfer is selected, number 190830 will be connected to 299947, regardless of whether 299947 answers the call.
Attended Transfer
An Attended Transfer requires the forwarded call to be answered by the receiving party before completing the transfer. Once the call is answered, the person initiating the transfer can either connect number 190830 to 299947 or cancel the transfer.
Conference Call
To initiate a Conference Call, select the 
button (this will automatically put the current call on hold), then enter the number you want to invite to the conference and press the Call button.
Text Messages
IMPORTANT:
To send or receive messages, each user must be added to the other’s device by selecting Extension including Message Exchange.
The two ticks indicate that the message has been successfully delivered to a user named iPhone.
